Layer, 2021 - 22 | with Kelly and Christian
At Layer, we set out to design Github for spreadsheets. The focus was on making spreadsheet workflows collaborative while providing complete control and transparency to the spreadsheet owners.
I was responsible for redesigning granular sharing of spreadsheet data and enabling the spreadsheet owners to assign Tasks to their collaborators.
Helpshift, 2019 - 20 | Solo
Lately, I have been focused on re-designing the Helpshift messaging experience, crafting minute interactions with the simple aim of making a customer support conversation a delightful experience.
Helpshift, 2018 - 19 | with Parul
I designed the tools that enable brands to provide customer support to their users in their language.
Helpshift, 2017 - 18 | with Bhargava
I extended the capabilties of Helpshift Custom Bots after the initial launch in 2017. I was tasked with enabling the bots to alter the route of conversation based on user's response, and to retrieve information from 3rd party systems.