Helpshift, 2019 - 20
Lately, I have been focused on re-designing the Helpshift messaging experience, crafting minute interactions with the simple aim of making a customer support conversation a delightful experience.
I designed the tools that enable brands to provide customer support to their users in their language.
Helpshift, 2017 - 18
I extended the capabilties of Helpshift Custom Bots after the initial launch in 2017. I was tasked with enabling the bots to alter the route of conversation based on user's response, and to retrieve information from 3rd party systems.